Returns & Exchanges
At One Click Plants, we want your home to flourish, which is why we offer a 30-day guarantee on all greenery. If your plant arrives damaged or fails to thrive within the first month, we are committed to making it right with a replacement or refund.
Document the Issue
Take clear photos of the plant and its packaging within 48 hours of delivery to document any transport damage or health concerns.
Contact Support
Email our plant care experts at [email protected] with your order number and the photos you captured.
Receive Expert Review
Our horticultural team will review your case within 2 business days to determine if the plant needs a specialized care plan or a full replacement.
Resolution Delivery
Once approved, we will ship a healthy new plant to your door at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing